At Toss Sports, we understand the excitement of receiving a new cricket bat, and we're committed to making sure your gear reaches you safely, securely, and as quickly as possible. All orders are carefully inspected, packed, and dispatched through Professional Couriers to ensure reliable delivery across India. Orders are generally processed within 1–3 business days after payment confirmation and are typically delivered within 3–7 business days, although delivery times may vary depending on your location, local courier operations, weather conditions, public holidays, or other unforeseen circumstances beyond our control. Once your order has been shipped, tracking information will be shared with you so you can monitor its journey from our facility to your doorstep.
 
We take great pride in the quality of every product we sell. However, if you receive an item that is damaged during transit, has a manufacturing defect, or differs from the product you originally ordered, please contact our support team within 48 hours of delivery. To help us assess and resolve the issue quickly, we may request clear photographs or videos showing the problem. After reviewing your claim, we will determine the most appropriate solution, which may include a replacement product or another suitable resolution at our discretion.
 
Please note that returns, exchanges, or replacements are not available for reasons such as a change of mind after purchase, minor cosmetic variations in the natural grain, texture, or appearance of cricket bat willow, normal wear and tear resulting from use, damage caused by improper knocking-in, misuse, neglect, accidents, unauthorized modifications, or any customized or personalized products. As cricket bats are sporting goods that naturally develop signs of use over time, minor aesthetic differences and performance variations within industry standards do not qualify as defects.
 
In approved cases where a return or replacement is required due to an error on our part, such as a defective or incorrectly shipped product, Toss Sports will provide guidance on the return process and cover any applicable return shipping arrangements. We reserve the right to refuse claims that do not meet the conditions outlined in this policy or where sufficient evidence cannot be provided.
 
By placing an order with Toss Sports, you acknowledge and agree to the terms of this Delivery Promise. Our goal is simple: to get quality cricket gear into the hands of players across India while providing a fair, transparent, and dependable customer experience. If you have any questions regarding your order, delivery status, or a product issue, our support team will be happy to assist you.
 
Quality Inspection & Packaging
Every cricket bat and piece of equipment sold by Toss Sports undergoes a quality inspection before dispatch. Our team carefully checks each product to ensure it meets our standards before it leaves our facility. Products are securely packaged to minimize the risk of damage during transit and to ensure they arrive in the best possible condition.
 
Delivery Address Accuracy
Customers are responsible for providing accurate and complete shipping information at the time of placing an order. Toss Sports cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address details. If you notice an error in your shipping information, please contact us as soon as possible after placing your order.
 
Failed Delivery Attempts
Our courier partners may make multiple attempts to deliver your package. If a delivery cannot be completed due to customer unavailability, incorrect address information, or refusal to accept the shipment, the package may be returned to us. In such cases, additional shipping charges may apply for re-dispatching the order.